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Tel: 845-565-7240


Email: dond@thenetworkfactor.com

OUR LOCATION

1662 State Route 300

Suite #98

Newburgh, NY 12550


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The Network Factor

> Enterprise Networks

> Servers & Workstations

> VOIP Phone Systems

> Infrastructure Upgrades

FAQS

PREMIUM CONTENT FROM PREMIUM PEOPLE

We get asked a lot of questions, here are some answers to a few

How long is your warranty and where is it repaired?

All hardware warranties are for one year from the date-of-purchase and are repaired in-house by our technical staff. This includes Servers, Computers, Laptops and various types of network equipment sold by TNF.

How can I make certain I am protected from viruses and ransomware attacks?

The safety of your data is of paramount importance to us and is best handled by using a multi-layered approach. 1st: Making sure your PC’s are kept updated, passwords are secure and the best anti-virus software solutions are implemented. 2nd: Setting up an off-site backup solution. 3rd: Using data encryption to protect the most sensitive/critical data areas. 4th: Educating your employees on the “best practices” in day to day email correspondence and web surfing.

After you setup my new network, who's going to manage it?

We can remotely manage your network for you if you so desire or train an employee to be the local administrator for your network. (Remote support plans are available on request.)

When I have The Network Factor setup a new network or ugrade my existing one; what if I need to know a password or the IP address of a printer or some other device?

One of the things we do for our customers is to provide a custom designed Network Configuration Guide which will contain all of the specific details concerning your network. Including but not limited to User Names, Passwords, Email Specifics, Printer IP’s, Server IP’s, Router info, Application info, Drive Mappings, Etc. (This guide should be locked in a safe place by the owner, manager.)

Does TNF offer a turnkey solution including Fiber Termination, Cat6 wiring, Enterprise Level Infrastructure, Wall Jacks, Patch Panels, Racks, Routers, Switches, Servers, PC's, POE Cameras, and VOIP Phones?

Absolutely!

What is the scale of some of the projects you've completed?

We have installed backbone infrastructure and wireless systems in Factories, Historic Sites, Clubs, School Buildings, Law Firms, Insurance Companies, Doctors/Dentist Offices and more. (Reference list available on request by potential clients only.).